Business description:

• Contribute to the operation and maintenance in operational condition of network services and infrastructures
• Act as level 2 and 3 support for our Service Center on incidents or service/change requests.
• Manage level 2 and 3 service/change requests via the ServiceNow ticketing tool.
• Make changes that require your skills.
• Handling and resolving level 2 and 3 incidents
• Conduct root cause analyses and propose remediation plans
• Participate in solution deployment, and in particular in the start-up and monitoring phase.
• Contribute to projects to improve and upgrade network infrastructures and services.
• Based on day-to-day experience, propose infrastructure and network service upgrades to improve service levels.
• Produce and update procedures, reference systems and documents to capitalize on knowledge

Technical environment :

Essential skills (at least 2 of the 3)

• Load balancing: F5 BIG-IP (LTM/ASM/WAF modules)
• Firewall: FORTINET (with SD/WAN context)
• DNS/DHCP/IPAM: Efficient IP

Additional useful knowledge :

• Firewall: PALO-ALTO / CHECKPOINT
• NAC : ARUBA ClearPass
• WIFI infrastructure: ARUBA / CISCO
• Proxy: ZSCALER, FORTINET (FortiProxy)
• Switches: ARUBA /CISCO
• Messaging : CISCO Email Security
• Supervision platforms: Spectrum, BSM Nagios, Centreon, Netdisco

TT available (2 days a week)

Based in Lyon